Privacy Policy

When you use our products, you share some personal information with us. We want you to know what data we use about you and how you can manage your privacy in our products.

Last updated:04/03/2025

1. Introduction
2. About changes in privacy policy
3. Data Collection Agreement
4. What data do we collect
5. How we use your data
6. In what cases your data may be disclosed
7. How long and how we store your data
8. How we protect your data
9. Privacy controls
10. Remove my data
11. Contact us about data protection questions

Introduction

We provide services to you as our customer when you access any of our products. To ensure the operation of these products and the safety of all users and to develop these or our other products, we may use your data. In this privacy policy, we describe in detail what data we collect, in what cases, for what purposes, how we store and process your data, and how you can request its deletion. The definition of a product includes any service provided to you by us. For example: Campfire, Catalog, Lookup, Blacklist, Account and etc. To manage your privacy settings, you can use special tools we provide you in our products. We strongly recommend that you read this privacy policy, although we know how everyone hates reading such documents.

About changes in privacy policy

We might update this privacy policy from time to time. You can find the last update date at the top of this page. If the changes to this privacy policy are significant, we will notify you the next time you log in to any of our products.

Data Collection Agreement

3.1 Data Collection and Usage

We collect and process personal data to provide and improve our services. The data we collect may include, but is not limited to, names, email addresses, and usage statistics. The processing of your personal data is based on:

Your consent (GDPR Article 6(1)(a))
The necessity to perform a contract (GDPR Article 6(1)(b))
Our legitimate interests (GDPR Article 6(1)(f))

By using our services, you consent to the collection, processing, and storage of your data in accordance with this agreement.

3.2 Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure.

3.3 Data Sharing and Transfers

We do not sell, rent, or trade your personal data. Your data is only shared with our trusted service providers, such as Amazon Web Services (AWS) and Vercel, who process data strictly on our behalf under confidentiality agreements.

If your data is transferred outside the European Economic Area (EEA), we ensure compliance with Standard Contractual Clauses (SCCs) or other applicable safeguards.

3.4 Your rights

Under GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request data deletion ("right to be forgotten")
Restrict processing
Object to data processing
Receive a copy of your data (data portability)

Under CCPA, you have the right to:

Know what personal data is collected
Request deletion of your data
Opt out of any data sales (we do not sell your data)

To exercise these rights, please refer to the contact details in the relevant section of this agreement.

What data do we collect

We collect and process personal data when you interact with our websites, applications, and services. The types of personal data we collect include:

4.1 Identity and Contact Information

Full name (optional, but required if the user has an account in our identification service)
Username (if applicable)
Email address
Phone number (optional but may be requested in certain cases)
Linked account IDs or OAuth account IDs (if the user signs in via third-party services)

4.2 Payment and Financial Information

Billing details (if used for transactions, including name and payment method)
Payment card information (if used for transactions, processed securely by third-party payment providers; we do not store full card details)
Cryptocurrency wallet address (if used for transactions)

4.3 Technical and Device Information

IP address
Geolocation data (determined based on IP address)
Device information (such as device model, operating system, screen resolution, browser fingerprint, and unique device identifiers)
Crash reports and error logs (collected via Sentry, New Relic, and internal monitoring tools)

4.4 Usage and Interaction Data

Anonymized browsing data (such as pages visited on our websites and applications)
Advertising interactions (such as ad views and clicks, without personally identifiable information)
Analytics and tracking data (collected via Google Analytics, TikTok Pixel, Clarity.ms, Facebook Pixel, Umami Analytics, Vercel Analytics, Cloudflare Analytics)

4.5 Marketing and Advertising Data

Behavioral data (based on user interactions with our services, including browsing behavior and engagement with ads)
Data collected by advertising platforms (Google Ads, Telegram Ads) for personalized marketing and retargeting campaigns

4.6 Legal and Compliance Information

Records of consent and preferences (for GDPR compliance)
Any other data required by law or regulation (when legally obligated to collect and process certain types of information)

Sensitive Data

We do not collect sensitive personal data such as:

Race, ethnicity, or religious beliefs.
Health or biometric data.
Precise GPS location (unless explicitly provided by the user).

How we use your data

We use the personal data collected for the following purposes:

5.1 Providing and Improving Our Services

To create and manage user accounts
To deliver and improve our websites, applications, and services
To process transactions and provide customer support
To detect, prevent, and fix technical issues (including crash reports via Sentry and New Relic)

5.2 Security and Fraud Prevention

To prevent unauthorized access and security threats
To monitor and detect fraudulent activities
To ensure compliance with applicable laws and protect user data from breaches

5.3 Legal and Compliance Obligations

To comply with GDPR, CCPA, and other applicable data protection regulations
To respond to legal requests from authorities
To maintain records of consent and user preferences

5.4 Analytics and Performance Monitoring

To analyze website and app usage patterns
To improve user experience based on collected insights
To measure and optimize advertising performance

5.5 Advertising and Marketing

To provide relevant advertisements based on anonymized user data
To track ad effectiveness via services like Google Ads and Telegram Ads
To personalize content and marketing communications

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

In what cases your data may be disclosed

We do not sell personal data to third parties. However, your data may be disclosed in the following cases:

Legal compliance – If required by law, regulation, or legal process.
Service providers and partners – With trusted third-party service providers (such as payment processors, analytics providers, and hosting services) who process data on our behalf under strict confidentiality agreements.

How long and how we store your data

We store personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Data retention periods depend on the type of information:

Account-related data – Stored until the account is deleted or as required for legal compliance.
Transaction and payment records – Retained for accounting and tax purposes as required by law.
Usage and analytics data – Retained for performance analysis and service improvements, typically anonymized after a set period.
Security and fraud prevention data – Stored as long as necessary to protect our services and comply with legal obligations.

We implement industry-standard security measures to protect stored data from unauthorized access, modification, or disclosure.

How we protect your data

Your personal data that you trust us is securely protected using advanced data protection technologies and they cannot be read by anyone, not even the EYERCORD team. We use a wide range of technologies to protect data, such as Bcrypt encryption, SSL data transfer protocol and others. We use the services of the world's top 1 cloud platforms such as Amazon Web Services, Vercel and others that comply with all laws and regulations for secure data storage and whose data centers are among the safest in the world.

Privacy controls

We provide you with tools to control your personal information through the settings of our products or your account. Using these tools, you have full control over the collection of your non-essential personal data. To opt out of all data collection, you must stop using all of our products.

Remove my data

You can request removal of your personal information from our servers in your account settings. For products using third-party OAuth providers, please contact us at [email protected]. To remove your information, you must stop all use of our products. If you want to limit the collection of only non-essential data, we recommend using the Privacy Controls feature.

Contact us about data protection questions

If you would like to contact us for general questions, please email us at [email protected]

If you would like to contact us about privacy questions, please email us at [email protected]

If you would like to contact us for data removal, please email us at [email protected]

If you do not agree with any of the terms of this privacy policy, you must stop using all of our products. By continuing to use any of our products, you agree to this privacy policy and guarantee that there will be no complaints regarding the violation of your data rights if they are processed in accordance with this privacy policy.

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